Waiting time for vehicles at Toll Gates should not exceed 10 seconds, says NHAI

New Delhi: For smooth and hastle free movement of vehicles while passing through Toll Plazas, the National Highways Authority of India (NHAI) has issued guidelines to ensure service time of not more than 10 seconds per vehicle even during peak hours at the toll plazas on the National Highways.

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The new guidelines will also ensure seamless flow of traffic at the toll plazas by not allowing vehicles to queue up more than 100 metres. Although at most of the toll plazas, there is no waiting time after mandatory 100% Fastag, even then if there is queue of waiting vehicles of more than 100 metres due to some reason, the vehicles will be allowed to pass without paying toll till the queue comes within 100 metres from the toll booth.

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For this purpose, a yellow line at a distance of 100 metres from toll booth will be marked in each toll lane. This is to inculcate a further sense of accountability in toll plaza operators.

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